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FAQ

HOUSE CLEANING FAQ

This house cleaning FAQ answers the questions Ecoverde Cleaning customers ask most about scheduling, pricing, supplies, and what to expect from a visit. We proudly serve Washington DC, Bethesda, Silver Spring, Rockville, and the greater Montgomery County, MD area.

Browse the categories below, and if you don’t see your answer in this house cleaning FAQ, call us at (202) 618 – 0462 or email us at info@ecoverdesolutions.com. Ready to book? Start with our online booking form or review our full cleaning checklist to see exactly what’s included in every visit.

House cleaning FAQ - freshly cleaned living room by Ecoverde Cleaning

General House Cleaning FAQ

Many of our clients prefer to leave a key hidden or leave one with their concierge, if they have one. We can clean while you are out of the house, leaving you with a beautiful clean home upon returning. Others prefer to be home while we work. Either way, we’ll accommodate to your preference!

Yes! We bring all of our own cleaning supplies and equipment. Please let us know if you have specific products you’d prefer to provide, we are happy to use them in lieu of our own. We do also offer green cleaning using eco-friendly cleaning supplies.

We guarantee that you’ll be thrilled with your service, each and every time. In the rare chance we’ve overlooked anything, let us know right away and we’ll be back to make things right.

Home Cleaning

Our insurance coverage does not allow us to perform any work outside of the home.

As policy we do not hold on to customer keys. If you do not live in an apartment with a concierge, we suggest either hiding a key for us leaving the key in a lockbox for us to access.

We use green seal certified products, and we use a neutral cleaner or Murphy Oil Soap on wood floors. Many of the eco-friendly cleaning products we choose meet the EPA Safer Choice standard for health and environmental safety.

If you have any specific product you want us to use, just let us know.


Unfortunately we do not offer carpet cleaning or shampooing. Reach out to us and we are happy to make a recommendation for a company that does.

Tips are always appreciated, but never expected. If you feel that your team did an outstanding job with your service, feel free to tip them in cash, or we can help add a tip to your credit card payment. 

From our experience, customers tend to leave a $20-$40 tip for teams when they feel that service was excellent.

My Appointment

Nope! No contracts or reschedule fees as long as you cancel by 5PM the day before your service. 

Because we reserve your cleaning spot especially for you, if you do have to cancel after 5PM the day before your service, we do charge a $70 cancellation fee.

Cleaning time can vary drastically depending on the condition and size of your home. We can give you a best-guess estimate if you reach out to us with more details.
If you would like to be notified prior to the team’s arrival, please let us know by adding a note to your booking or sending a quick message to support.
Please reach out to our support with your request and we’ll do our best to accommodate!